Workplace conflict, stressful client interactions, and emotionally charged situations can disrupt productivity and erode team morale. This training offers practical de-escalation techniques that help employees reduce tension, communicate calmly, and navigate challenging interactions with confidence. Designed for staff at all levels, the course equips participants to foster respectful communication and contribute to a more stable, emotionally safe workplace.

Learning Objectives:

• Apply effective de-escalation techniques to manage difficult conversations and reduce conflict.
• Recognize how stress, trauma, and life challenges influence emotions and behaviors to respond with empathy.
• Foster a psychologically safe, inclusive environment where employees and clients feel respected and heard.

Why This Matters for Your Organization:

• Reduces conflict and improves communication across teams and client interactions.
• Enhances emotional safety and inclusion, strengthening workplace culture.
• Supports better outcomes by equipping staff to handle stress and challenging situations effectively.

Ready to build a calmer, more collaborative workplace? Register today and equip your team with practical de-escalation tools that make a lasting impact.

ETP members contact: etp@butte.edu

*Training Held In-Person*

Conflict is inevitable in any workplace, but how you handle it determines success. This engaging, four-part training series provides practical strategies to resolve conflicts, improve communication, and foster a more positive work environment. Participants will learn the root causes of conflict, resolution techniques, structured dialogue methods, and ways to work effectively with challenging personalities.

Learning Objectives:

• Identify and address the root causes of workplace conflict.
• Apply effective resolution strategies tailored to different situations.
• Facilitate productive conversations using structured dialogue techniques.

Why This Matters for Your Organization:

• Enhance team collaboration by equipping employees with conflict resolution skills.
• Improve communication to reduce misunderstandings and increase productivity.
• Foster a positive work environment that minimizes tension and maximizes teamwork.

Ready to transform conflict into collaboration? Sign up today and empower your team to turn challenges into opportunities for growth!

Trainer Bio:Margaret Schmidt is a Certified CRM Trainer with an MBA and expertise in project management, strategic planning, and customer relations. As a Development Dimensions International Certified Trainer, she specializes in soft skills, resilience, and workplace communication, helping teams improve collaboration and performance.

ETP members contact: etp@butte.edu

This course, drawing from "The Speed of Trust" by Stephen Covey and "Radical Collaboration" by Jim Tamm and Ronald Luyet, equips participants with strategies for interest-based negotiation, consensus-building, and fair decision-making. Designed for professionals and leaders, this interactive training enhances participants' ability to make inclusive and equitable decisions that align with organizational goals.

Learning Objectives:

• Apply interest-based negotiation techniques to find common ground and mutual benefits.
• Develop strategies for fostering consensus and managing differing perspectives.
• Implement transparent and fair decision-making processes within teams and organizations.

Why This Matters for Your Organization:

• Strengthens team collaboration by ensuring decisions align with collective interests.
• Reduces conflict and enhances trust through transparent decision-making.
• Improves organizational efficiency by fostering inclusive and equitable problem-solving.

Ready to transform your approach to decision-making? Enroll today and start building a more collaborative and trust-driven organization!

Don't miss the full experience! Enroll in the complete Collaborative Leadership 6-Part Series here: https://buttethetrainingplace.coursestorm.com/course/collaborative-leadership-6-part-series

Sustaining collaboration within organizations requires ongoing evaluation and strategic improvements. This course, drawing from "Radical Collaboration" by Jim Tamm and Ronald Luyet and "The Speed of Trust" by Stephen Covey, equips participants with the tools to set collaboration goals, establish key performance indicators (KPIs), and implement continuous improvement strategies. Designed for professionals and leaders, this training ensures long-term collaboration through measurable and sustainable practices.

Learning Objectives:

• Establish clear, measurable collaboration goals and track progress using relevant KPIs.
• Develop strategies for monitoring, evaluating, and improving collaborative efforts.
• Foster a culture of continuous improvement through structured feedback and leadership support.

Why This Matters for Your Organization:

• Enhances collaboration effectiveness through measurable goals and data-driven insights.
• Strengthens team performance by fostering a culture of continuous feedback and improvement.
• Improves long-term organizational collaboration through strategic leadership and best practices.

Ready to build a sustainable collaborative culture? Enroll today to gain practical tools for measuring and improving long-term teamwork in your organization!

Don't miss the full experience! Enroll in the complete Collaborative Leadership 6-Part Series here: https://buttethetrainingplace.coursestorm.com/course/collaborative-leadership-6-part-series

*Class Held In-Person*

Proper traffic control is essential for maintaining safety in work zones. This 4-hour training course provides hands-on instruction and foundational knowledge in accordance with the California Manual on Uniform Traffic Control Devices (CA MUTCD). Participants will learn industry standards, best practices, and key techniques to ensure safe and effective flagging operations.

Learning Objectives:

• Understand Flagging Standards and Guidelines: Learn the responsibilities and importance of professional flaggers.
• Master Key Traffic Control Components: Gain insights into temporary traffic control (TTC) zones and proper flagger station locations.
• Utilize Flagging Equipment and Signals Effectively: Develop proficiency in handling flagging tools and executing correct signals.
• Implement Safe Practices in Work Zones: Apply best practices for installation, removal of signs, and managing typical flagging situations.

Why This Matters to You:

• Enhance Work Zone Safety: Reduce risks and improve traffic management efficiency.
• Ensure Compliance: Meet regulatory standards set by CA MUTCD for flagging operations.
• Improve Workforce Readiness: Equip employees with essential skills for safe and effective traffic control.

Pass Exam & Become Flagger Certified with the Receipt of a Card.

Register today!

ETP member contact: etp@butte.edu

*In Person*

Emergencies can happen anytime, and having the right skills can make all the difference. This First Aid & CPR course equips participants with the knowledge and hands-on training needed to recognize and respond to life-threatening emergencies effectively. From high-quality chest compressions to AED usage, this course ensures you are prepared to take action when it matters most.

Learning Objectives:

• Perform High-Quality CPR: Learn proper chest compression techniques for adults and children.

• Understand the AHA Chain of Survival: Recognize critical steps to improve survival rates.

• Utilize an AED Effectively: Gain confidence in using an automated external defibrillator.

• Deliver Effective Ventilations: Use barrier devices to provide safe and efficient rescue breaths.

• Work as a Team in Multirescuer Scenarios: Develop coordination and effectiveness in CPR situations.

• Relieve Airway Obstructions: Learn techniques to assist choking individuals and clear blocked airways.

Why This Matters to You:

• Increase Workplace Safety: Equip employees with essential life-saving skills.

• Ensure Quick Emergency Response: Reduce response time in critical situations.

• Boost Confidence and Readiness: Empower individuals to act decisively in medical emergencies.

*Class Held In-Person* Computers provided if needed

Many individuals struggle to navigate and organize their digital workspace efficiently, especially when using the Microsoft Windows operating system. This hands-on training session provides practical demonstrations and guided exercises to help users master essential Windows functions for both work and personal use. Ideal for beginners or anyone looking to refresh their foundational Windows skills.

Learning Objectives:

• Navigate the Windows desktop, Start Menu, and taskbar with confidence.
• Organize and manage files and folders using File Explorer.
• Customize settings and troubleshoot basic issues to improve user efficiency.

Why This Matters for Your Organization:

• Enhances digital literacy across your workforce.
• Reduces IT support requests by empowering self-sufficiency.
• Increases productivity through smarter desktop and file management.

Equip your team with essential tech skills—register today and empower users to take full control of their Windows experience!

Trainer Bio: John Dahlgren has over 25 years of industry experience in technology, manufacturing, and workforce training. He teaches in the Butte College Drafting Technology and Engineering programs and specializes in Excel training, digital literacy, and workplace productivity tools.

ETP members contact: etp@butte.edu

*Class Held In-Person*

In today’s fast-paced world, change is the only constant. Organizations and leaders must continuously adapt to shifts in technology, processes, and workforce dynamics. This course provides the skills and strategies to navigate and lead change effectively, helping professionals embrace transformation, overcome resistance, and build resilient teams ready for any challenge.

Learning Objectives:

• Understand the Stages of Change – Learn the four phases of change (Denial, Resistance, Exploration, and Commitment) and how to thrive at each stage.
• Develop Change-Leadership Skills – Gain actionable tools to lead change effectively and ensure smooth transitions.
• Build Workplace Resilience – Foster adaptability and a growth mindset for long-term success.

Why This Matters to You:

• Increase Change Readiness – Equip employees to navigate change confidently, reducing downtime and increasing productivity.
• Enhance Leadership Capabilities – Develop leaders who drive and sustain change for innovation and competitive advantage.
• Strengthen Team Resilience – Foster a culture where employees embrace change with confidence and optimism.

Ready to turn change into opportunity? Register now and empower your organization to thrive!

Trainer Bio: Dr. Joc Clark has over 25 years of experience in leadership and organizational change, specializing in strengths-based leadership and coaching. With a PhD in Leadership & Change Management and an MEd in Organizational Development, Joc helps teams build resilience and drive meaningful transformation.

ETP members contact: etp@btte.edu