Workplace tensions and difficult conversations can quickly escalate, leading to disrupted productivity and unsafe environments. This training offers practical, human-centered strategies to help employees navigate high-stress situations with empathy and composure. Designed for business owners, managers, and frontline staff, this course equips participants with the tools to respond calmly and effectively to conflict in the workplace.

Learning Objectives:

• Identify trauma-informed factors and community stressors that influence crisis interactions.
• Apply proven communication techniques, including a six-step de-escalation model, to reduce workplace conflict.
• Build self-awareness and resiliency to maintain a safe and inclusive work environment.

Why This Matters for Your Organization:

• Enhances team confidence and preparedness in handling tense situations.
• Promotes a culture of safety, empathy, and professionalism.
• Reduces workplace disruptions and potential liabilities through effective conflict resolution.

Final Call to Action Empower your team with the skills to handle conflict calmly and constructively—register today to create a safer, more respectful workplace.

Contact us to Customized this Course for Your Business!

Call 530.895.9015, email TheTrainingPlace@butte.edu, or sign up below to be contacted.