The Training Place

Conversational Capacity (COMMUNICATIONS & CONFLICT RESOLUTION series)

Conversational Capacity is the ability of a person or team to engage in open, balanced, non-defensive dialogue about difficult subjects and in challenging circumstances. This cutting-edge program teaches the how-to’s of these conversations and provides not only a framework for addressing conflict but an approach for many kinds of sensitive conversations.

Learning Outcomes

• Increase your Awareness of the factors that limit your Conversational Capacity and that of your team.
• Cultivate a Conversational Capacity Mindset.
• Learn and practice the Conversational Capacity Skillset.
• Plan and commit to back home actions for using the Conversational Capacity approach