ETP members contact: etp@butte.edu

Training Details: April 15th, 2025 | 8:30am - 5pm

*Class Held via Zoom*

Effective business communication requires thoughtful planning and a clear strategy. This course teaches professionals how to craft letters, memos, and emails that save time, engage readers, and build credibility. By applying the WRITE® Process, participants will develop a systematic approach to writing that enhances professionalism and effectiveness.

Learning Outcomes:

• Write Persuasive Business Documents: Develop compelling letters and memos that drive action.
• Avoid Common Mistakes: Identify and correct frequent writing errors for clearer communication.
• Convey Difficult Messages Positively: Learn techniques to phrase bad news in a constructive manner.
• Enhance Readability: Cut clutter, use the active voice, and streamline writing for maximum impact.

Why This Matters to You:

• Improve Efficiency: Save time by using a structured approach to writing.
• Enhance Professionalism: Communicate with clarity and confidence to boost credibility.
• Increase Engagement: Write messages that are more likely to be read and acted upon.

Ready to refine your business writing skills? Enroll today!

Trainer Bio: Allison Horak is a business communication expert with years of experience in corporate training and professional writing. She specializes in helping professionals develop clear, concise, and effective written communication, enhancing their ability to influence and inform in the workplace.

*Class Held In-Person*

Unproductive meetings waste time and hinder progress. This training equips you with the skills to plan, facilitate, and follow up on meetings to drive meaningful business results. Learn intervention techniques to keep discussions on track, engage participants effectively, and lead productive virtual meetings. Sample templates are provided to streamline your process.

Learning Objectives:

• Use intervention strategies to keep meetings focused and productive.
• Ensure active participation and commitment to meeting outcomes.
• Lead effective virtual meetings with clear strategies and engagement techniques.

Why This Matters for Your Organization:

• Reduce time wasted in unproductive meetings.
• Improve team collaboration and decision-making.
• Enhance efficiency in both in-person and virtual meetings.

Ready to lead meetings that drive results? Register today and transform the way your team collaborates!

Trainer Bio: Dr. Joc Clark has over 25 years of experience in leadership and organizational change, specializing in strengths-based leadership and coaching. Holding a PhD in Leadership & Change Management and an MEd in Organizational Development, Joc uses experiential methods to foster collaboration and drive transformation.

ETP members contact: etp@butte.edu

*Class Held via Zoom in Spring/In Person in Fall*

 *Class Held via Zoom in Spring/In Person in Fall*

In today’s fast-paced world, simply speaking isn’t enough—true success comes from making meaningful connections. This course provides practical strategies to enhance communication, build trust, and engage others effectively. Designed for professionals, leaders, and anyone looking to improve their interpersonal skills, this training helps turn every interaction into an opportunity for connection.

Learning Objectives

• Develop active listening and questioning techniques to foster deeper engagement.
• Master strategies for clear, impactful communication that resonates with others.
• Build trust and authenticity to inspire and connect with people in any setting.

Why This Matters for Your Organization

• Strengthen collaboration and teamwork through improved communication.
• Enhance leadership effectiveness by building stronger relationships.
• Foster a positive workplace culture with clear and engaging dialogue.

Ready to elevate your communication skills and build stronger connections? Sign up today and start making every interaction count!

Trainer Bio: Reanette Etzler is a leadership and communication expert specializing in professional development and coaching. She helps individuals and organizations enhance communication, build trust, and improve team dynamics.

ETP members contact: etp@butte.edu

*Class Held via Zoom in Spring/In Person in Fall*

*Training Held In-Person*

Conflict is inevitable in any workplace, but how you handle it determines success. This engaging, four-part training series provides practical strategies to resolve conflicts, improve communication, and foster a more positive work environment. Participants will learn the root causes of conflict, resolution techniques, structured dialogue methods, and ways to work effectively with challenging personalities.

Learning Objectives:

• Identify and address the root causes of workplace conflict.
• Apply effective resolution strategies tailored to different situations.
• Facilitate productive conversations using structured dialogue techniques.

Why This Matters for Your Organization:

• Enhance team collaboration by equipping employees with conflict resolution skills.
• Improve communication to reduce misunderstandings and increase productivity.
• Foster a positive work environment that minimizes tension and maximizes teamwork.

Ready to transform conflict into collaboration? Sign up today and empower your team to turn challenges into opportunities for growth!

Trainer Bio:Margaret Schmidt is a Certified CRM Trainer with an MBA and expertise in project management, strategic planning, and customer relations. As a Development Dimensions International Certified Trainer, she specializes in soft skills, resilience, and workplace communication, helping teams improve collaboration and performance.

ETP members contact: etp@butte.edu