Workplace conflict, stressful client interactions, and emotionally charged situations can disrupt productivity and erode team morale. This training offers practical de-escalation techniques that help employees reduce tension, communicate calmly, and navigate challenging interactions with confidence. Designed for staff at all levels, the course equips participants to foster respectful communication and contribute to a more stable, emotionally safe workplace.

Learning Objectives:

• Apply effective de-escalation techniques to manage difficult conversations and reduce conflict.
• Recognize how stress, trauma, and life challenges influence emotions and behaviors to respond with empathy.
• Foster a psychologically safe, inclusive environment where employees and clients feel respected and heard.

Why This Matters for Your Organization:

• Reduces conflict and improves communication across teams and client interactions.
• Enhances emotional safety and inclusion, strengthening workplace culture.
• Supports better outcomes by equipping staff to handle stress and challenging situations effectively.

Ready to build a calmer, more collaborative workplace? Register today and equip your team with practical de-escalation tools that make a lasting impact.

ETP members contact: etp@butte.edu

*Class Held In Person* Sign up for this 2 PART SERIES!

Many leaders struggle to communicate in ways that inspire trust, foster collaboration, and navigate challenges effectively. This two-part series provides practical tools and hands-on strategies to strengthen clarity, empathy, and impact in daily interactions. Designed for professionals, managers, and team leaders, the course equips participants to build stronger relationships and lead with confidence.

Learning Objectives:

• Apply five key principles to communicate with clarity, transparency, and empathy.
• Develop confidence in navigating difficult conversations and delivering feedback using proven models.
• Strengthen listening, questioning, and emotional regulation skills to enhance trust and collaboration.

Why This Matters for Your Organization:

• Build a culture of open communication that strengthens relationships and accountability.
• Improve team effectiveness by equipping leaders to handle feedback and conflict constructively.
• Foster collaboration and inclusion, even in hybrid and digital environments.

Ready to strengthen communication and connection across your organization? Enroll today and empower your leaders to engage with clarity and confidence.

Trainer Bio: Jovanni Tricerri is a collaboration coach, trainer, and facilitator with over 25 years of experience bringing diverse groups together to solve complex challenges. He designs leadership programs for youth, executives, and managers, helping them lead with intention and impact. Jovanni holds degrees from Westmont College and Gonzaga University in Communication and Leadership.

ETP members contact: etp@butte.edu