*Class Held In Person*

Many leaders struggle to communicate in ways that inspire trust, foster collaboration, and navigate challenges effectively. This two-part series provides practical tools and hands-on strategies to strengthen clarity, empathy, and impact in daily interactions. Designed for professionals, managers, and team leaders, the course equips participants to build stronger relationships and lead with confidence.

Learning Objectives:

• Apply five key principles to communicate with clarity, transparency, and empathy.
• Develop confidence in navigating difficult conversations and delivering feedback using proven models.
• Strengthen listening, questioning, and emotional regulation skills to enhance trust and collaboration.

Why This Matters for Your Organization:

• Build a culture of open communication that strengthens relationships and accountability.
• Improve team effectiveness by equipping leaders to handle feedback and conflict constructively.
• Foster collaboration and inclusion, even in hybrid and digital environments.

Ready to strengthen communication and connection across your organization? Enroll today and empower your leaders to engage with clarity and confidence.

Trainer Bio: Jovanni Tricerri is a collaboration coach, trainer, and facilitator with over 25 years of experience bringing diverse groups together to solve complex challenges. He designs leadership programs for youth, executives, and managers, helping them lead with intention and impact. Jovanni holds degrees from Westmont College and Gonzaga University in Communication and Leadership.

ETP members contact: etp@butte.edu

*Training Held In-Person*

Conflict is inevitable in any workplace, but how you handle it determines success. This engaging, four-part training series provides practical strategies to resolve conflicts, improve communication, and foster a more positive work environment. Participants will learn the root causes of conflict, resolution techniques, structured dialogue methods, and ways to work effectively with challenging personalities.

Learning Objectives:

• Identify and address the root causes of workplace conflict.
• Apply effective resolution strategies tailored to different situations.
• Facilitate productive conversations using structured dialogue techniques.

Why This Matters for Your Organization:

• Enhance team collaboration by equipping employees with conflict resolution skills.
• Improve communication to reduce misunderstandings and increase productivity.
• Foster a positive work environment that minimizes tension and maximizes teamwork.

Ready to transform conflict into collaboration? Sign up today and empower your team to turn challenges into opportunities for growth!

Trainer Bio:Margaret Schmidt is a Certified CRM Trainer with an MBA and expertise in project management, strategic planning, and customer relations. As a Development Dimensions International Certified Trainer, she specializes in soft skills, resilience, and workplace communication, helping teams improve collaboration and performance.

ETP members contact: etp@butte.edu

*Class Held In-Person*

Unproductive meetings waste time and hinder progress. This training equips you with the skills to plan, facilitate, and follow up on meetings to drive meaningful business results. Learn intervention techniques to keep discussions on track, engage participants effectively, and lead productive virtual meetings. Sample templates are provided to streamline your process.

Learning Objectives:

• Use intervention strategies to keep meetings focused and productive.
• Ensure active participation and commitment to meeting outcomes.
• Lead effective virtual meetings with clear strategies and engagement techniques.

Why This Matters for Your Organization:

• Reduce time wasted in unproductive meetings.
• Improve team collaboration and decision-making.
• Enhance efficiency in both in-person and virtual meetings.

Ready to lead meetings that drive results? Register today and transform the way your team collaborates!

Trainer Bio: Dr. Joc Clark has over 25 years of experience in leadership and organizational change, specializing in strengths-based leadership and coaching. Holding a PhD in Leadership & Change Management and an MEd in Organizational Development, Joc uses experiential methods to foster collaboration and drive transformation.

ETP members contact: etp@butte.edu