ETP members contact: etp@butte.edu

8:30am - 11:30am

1/22, 2/5, 2/19

“Only One Thing Stands Between You and Success. It Isn’t Experience. It Isn’t Talent.”

World-renowned leadership expert John C. Maxwell emphasizes that success hinges on one crucial skill: connecting with people. Whether you're a natural communicator or feel like you're lacking in this area, the good news is anyone can learn how to make every interaction an opportunity for a powerful connection.

Course Overview:

Part I: Plan and Deliver Your Message:

• Identify the intention behind your message and understand common sources of miscommunication.
• Demonstrate non-verbal signals to reinforce your message.
• Learn Techniques to communicate effectively beyond your comfort zone.

Part II: Listening, Questioning, and Results:

• Utilize active listening skills to understand and engage with others.
• Provide specific and actionable feedback.
• Master the use of open-ended questions to foster dialogue and limit closed-ended questions to gather concise information.

Part III: Meeting Practical and Personal Needs:

• Integrate your intentions with the key principles of communication.
• Establish a communication routine for consistent quality.
• Utilize organization tools to structure your discussions for maximum impact.

Key Takeaways:

• Finding Common Ground: Discover techniques to create a shared understanding and build trust.
• Keeping Your Communication Simple: Learn how to convey your message clearly and effectively.
• Capturing People's Interest: Master the art of engaging your audience.
• Inspiring People: Motivate and uplift those around you.
• Staying Authentic in All Your Relationships: Maintain honesty and integrity in every interaction.

Connecting with others is a significant determinant of your ability to reach your full potential. Whether in personal, professional, or family relationships, the ability to connect is a skill you can develop and refine. This course is your starting point. 

By learning to connect, you'll not only enhance your communication skills but also unlock new opportunities for growth and success in all areas of life. Don't miss this chance to invest in your personal and professional development.

Call to Action:

Ready to transform your communication skills and build stronger connections? Sign up for "Everyone Communicates, Few Connect" today and start your journey towards more meaningful and effective interactions!

ETP members contact: etp@butte.edu

Course Description

The best letters, memos — even email — take planning. This course helps you write in a way that saves time, promotes readership, and builds credibility. You’ll learn and apply the WRITE® Process, a systematic way to approach your business writing.

Learning Outcomes

By the end of this course, you’ll be able to:

• Write a persuasive letter or memo
• Avoid common writing mistakes
• Positively phrase bad news
• Cut clutter in your writing and use the active voice

Course Description

Common grammar and punctuation mistakes can negatively impact your credibility with your audience. This course helps you write more professionally and effectively. Specifically, you’ll be able to identify and fix common grammitcal and punctuation errors. Through practical exercises and examples, you’ll gain confidence in your writing and be able to produce polished, professional documents. 

It won’t be boring! 

Learning Outcomes

By the end of this course, you’ll be able to:

• Increase your credibility through your writing
• Correct common errors that distract your readers
• Differentiate between formal grammar rules and personal style preferences

Training Details: 8:30am - 11:30am | March 5th, March 19th, April 2nd & April 16th, 2025.

Introduction:

Conflict is inevitable in any workplace, but effective handling makes all the difference. This 4-part training series equips you with strategies to resolve conflicts, enhance communication, and create a more harmonious work environment. It covers the root causes of conflict, resolution styles, dialogue techniques, and strategies for working with challenging personalities.

Conflict Resolution 1: Gain clarity about the 5 main sources of conflict. Identify patterns that emerge in your role based on these root causes of conflict. Learn specific communication techniques for minimizing conflict in these areas. Focus on productively resolving conflict while minimizing negative outcomes and maximizing positive outcomes.

Conflict Resolution 2: Understand the strengths and limitations of each conflict resolution strategy. Identify your natural conflict style and think about the natural styles of your coworkers. Improve your conflict resolution skill set by applying the best strategy for the situation and people involved.

Conflict Resolution 3: Understand and utilize the conflict dialog guidelines. Face conflicts with a focus on mutual understanding through discussion and action plan development for long-term resolution. Become educated on how to consistently demonstrate behaviors that minimize conflict in the workplace and identify how to facilitate productive difficult conversations. The three primary components of facilitating difficult conversations, eight defusing skills and six resolving skills will be shared and discussed.  

Conflict Resolution 4:  Minimize conflict in the workplace by identifying challenging behaviors on your team and learning techniques on how to appropriately respond to those behaviors.  How to use fact-based communication to minimize emotional exchanges. Identify how various personality styles may be adding to increased conflict. Learn about your specific work style, various work style’s strengths and weaknesses and how to increase productivity when working with all styles.

Learning Objectives:

• Identify and address the root causes of conflict.
• Apply effective resolution strategies for various situations.
• Facilitate productive conversations using structured dialogues.

Why This Matters for Your Organization:

• Enhance Team Collaboration: Equip your team with conflict resolution skills to foster a collaborative work environment.
• Improve Communication: Reduce misunderstandings and build stronger relationships for better productivity.

Ready to Transform Conflict into Collaboration? Sign up for the Conflict Resolution series and empower your team to turn challenges into opportunities for growth.

Trainer: Margaret Schmidt is a Certified CRM Trainer with a master’s in business administration. With expertise in project management, strategic planning, marketing, and customer relations, Margaret is also a Development Dimensions International Certified Trainer. Her passion for soft skills, resiliency, and empathy in the workplace makes her an invaluable resource for helping organizations improve performance and build stronger teams.

ETP members contact: etp@butte.edu

Course Description

Enhance your business writing skills with this practical course designed to help you communicate more effectively at work. You'll learn techniques for crafting concise, impactful messages that are polished and professional. And we’ll discuss how to make MS Word work harder for you. By applying these strategies, you’ll be able to produce clear and compelling business communications that achieve your intended outcomes.

Learning Outcomes

By the end of this course, you’ll be able to:

• Increase the readability of your writing through plain language
• Write more concisely
• Edit and proofread to create a polished document