The Training Place

Training Details: 8:30am - 11:30am | March 5th, March 19th, April 2nd & April 16th, 2025.

Introduction:

Conflict is inevitable in any workplace, but effective handling makes all the difference. This 4-part training series equips you with strategies to resolve conflicts, enhance communication, and create a more harmonious work environment. It covers the root causes of conflict, resolution styles, dialogue techniques, and strategies for working with challenging personalities.

Conflict Resolution 1: Gain clarity about the 5 main sources of conflict. Identify patterns that emerge in your role based on these root causes of conflict. Learn specific communication techniques for minimizing conflict in these areas. Focus on productively resolving conflict while minimizing negative outcomes and maximizing positive outcomes.

Conflict Resolution 2: Understand the strengths and limitations of each conflict resolution strategy. Identify your natural conflict style and think about the natural styles of your coworkers. Improve your conflict resolution skill set by applying the best strategy for the situation and people involved.

Conflict Resolution 3: Understand and utilize the conflict dialog guidelines. Face conflicts with a focus on mutual understanding through discussion and action plan development for long-term resolution. Become educated on how to consistently demonstrate behaviors that minimize conflict in the workplace and identify how to facilitate productive difficult conversations. The three primary components of facilitating difficult conversations, eight defusing skills and six resolving skills will be shared and discussed.  

Conflict Resolution 4:  Minimize conflict in the workplace by identifying challenging behaviors on your team and learning techniques on how to appropriately respond to those behaviors.  How to use fact-based communication to minimize emotional exchanges. Identify how various personality styles may be adding to increased conflict. Learn about your specific work style, various work style’s strengths and weaknesses and how to increase productivity when working with all styles.

Learning Objectives:

• Identify and address the root causes of conflict.
• Apply effective resolution strategies for various situations.
• Facilitate productive conversations using structured dialogues.

Why This Matters for Your Organization:

• Enhance Team Collaboration: Equip your team with conflict resolution skills to foster a collaborative work environment.
• Improve Communication: Reduce misunderstandings and build stronger relationships for better productivity.

Ready to Transform Conflict into Collaboration? Sign up for the Conflict Resolution series and empower your team to turn challenges into opportunities for growth.

Trainer: Margaret Schmidt is a Certified CRM Trainer with a master’s in business administration. With expertise in project management, strategic planning, marketing, and customer relations, Margaret is also a Development Dimensions International Certified Trainer. Her passion for soft skills, resiliency, and empathy in the workplace makes her an invaluable resource for helping organizations improve performance and build stronger teams.

ETP members contact: etp@butte.edu