The Training Place

Training Details: 8:30am - 11:30am | November 13th, December 4th, 18th, 2024 & January 8th, 2025.

Introduction:

Conflict is inevitable in any workplace, but effective handling makes all the difference. This 4-part training series equips you with strategies to resolve conflicts, enhance communication, and create a more harmonious work environment. It covers the root causes of conflict, resolution styles, dialogue techniques, and strategies for working with challenging personalities.

Part I: Causes Understand the key sources of conflict and learn techniques to turn challenges into positive outcomes.

Part II: Styles Explore resolution strategies, recognize your conflict style and those of others, and apply the best approach for each situation.

Part III: Dialogues and Behaviors Master constructive dialogue techniques and build skills for long-term conflict resolution through mutual understanding.

Learning Objectives:

• Identify and address the root causes of conflict.
• Apply effective resolution strategies for various situations.
• Facilitate productive conversations using structured dialogues.

Why This Matters for Your Organization:

• Enhance Team Collaboration: Equip your team with conflict resolution skills to foster a collaborative work environment.
• Improve Communication: Reduce misunderstandings and build stronger relationships for better productivity.

Ready to Transform Conflict into Collaboration? Sign up for the Conflict Resolution series and empower your team to turn challenges into opportunities for growth.

Trainer: Margaret Schmidt is a Certified CRM Trainer with a master’s in business administration. With expertise in project management, strategic planning, marketing, and customer relations, Margaret is also a Development Dimensions International Certified Trainer. Her passion for soft skills, resiliency, and empathy in the workplace makes her an invaluable resource for helping organizations improve performance and build stronger teams.

ETP members contact: etp@butte.edu