Understand, honor and effectively engage four different work styles and identify your work style. Develop a plan to better utilize natural assets and build on underdeveloped areas. Recognize and utilize helpful communication methods with each of the four work styles. Value the important contribution of each of the four styles to team success.

Understand your role in each stage of team development and learn how to build an inclusive culture.

Minimize emotional exchanges while focusing on fact-based communication. Understand style, temperament and value differences. Identify opportunities to approach situations in new ways.

Learn techniques to defuse tension with customers. Learn productive listening skills and how to not get hooked. Learn the importance of goodwill gestures.

Demonstrate behaviors that support change. Create your Action Plan for your next change.

Plan, facilitate, and follow up on meetings to ensure that business results are achieved. Learn to use appropriate intervention techniques to keep meetings on track, to ensure that participants contribute effectively and support the meeting’s outcomes. Create and implement strategies for effectively leading virtual meetings. Sample templates provided.