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Leaders, Manager & Supervisor Development


Leadership Strengths


with Joc Clark

Calendar Sep 28, 2021 at 1 pm

Maximize Your Talents and Develop Your Strengths. Designed to help leaders recognize their own strengths and learn how to invest in the strengths of those they lead. Participants will take the Strengths Finder 2.0 Assessment and be able to inventory the strengths of the team they are on and the team they lead.

Communicating for Leadership Success


with Shawn Volland

Calendar Sep 29, 2021 at 8:30 am

Organizations need leaders who can do more and be more in order to succeed in today’s complex environment. They need frontline leaders with strong interpersonal skills who can get things done by mobilizing and engaging others.

As a result of this training participants will be able to:

  • Achieve results through others by building strong interpersonal relationships. 
  • Plan for successful interactions with team members─ in person and virtually. 
  • Provide meaningful, supportive feedback that motivates team members and helps individuals improve their performance. 
  • Impact business outcomes by consistently meeting the personal and practical needs of others.

Performance Reviews


with Ann Wicks

Calendar Oct 6, 2021 at 1 pm

Employee engagement and feedback are important tools in managing your business. Investing in your workers and setting clear expectations and standards creates certainty and satisfaction. This course focuses on providing clear, concise performance feedback that helps managers understand how to communicate with employees to engage and excel.

Managing Priorities


with Joc Clark

Calendar Oct 12, 2021 at 1 pm

Learn to identify workload priorities and goals. Establish a system to verify achievement of your goals. Develop decision-making strategies to navigate changes that impact your workload. Develop a process to manage a variety of priorities.

Working Productively with Challenging People
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Working Productively with Challenging People


with Catherine Goggia

Minimize emotional exchanges while focusing on fact-based communication. Understand style, temperament and value differences. Identify opportunities to approach situations in new ways.

Collaborative Leadership


with Joc Clark

Calendar Oct 19, 2021 at 1 pm

Learn the 10 essential elements for creating collaborative working environments. These collaborative leadership skills are proving to be pivotal strengths in creating participatory and high performing work teams.

Facilitating Difficult Conversations


with Ann Wicks

Calendar Oct 26, 2021 at 9 am

Learn techniques to defuse tension with customers. Learn productive listening skills and how to not get hooked. Learn the importance of goodwill gestures.

Adapting and Driving Change


with Joc Clark

Calendar Oct 26, 2021 at 1 pm

As a result of this training you should be able to:

  • Accelerate the process of making change happen. 
  • Minimize the potential negative effects change can have on productivity, morale, and collaboration. 
  • Turn resistance into commitment and inspire team members to take ownership of change. 
  • Clearly communicate the business rationale and benefits of change for the team and the organization.

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