Learn about team leaders and supervisor tasks, relationships and performance standards and leadership qualities. Develop communication skills to improve ability to lead others.

Gain understanding of the transition process to leadership and identify common experiences within each stage of the process.

Explore communication techniques that impact leadership effectiveness and create an action plan in four key areas of leadership focus.

Understand, honor and effectively engage four different work styles and identify your work style. Develop a plan to better utilize natural assets and build on underdeveloped areas. Recognize and utilize helpful communication methods with each of the four work styles. Value the important contribution of each of the four styles to team success.

Create an environment that allows individuals and work groups to achieve their full potential. Spark high levels of sustained energy in individuals and work groups. Improve work group results by helping people sustain their motivation.

Minimize emotional exchanges while focusing on fact-based communication. Understand style, temperament and value differences. Identify opportunities to approach situations in new ways.

Learn techniques to defuse tension with customers. Learn productive listening skills and how to not get hooked. Learn the importance of goodwill gestures.

Learn to identify workload priorities and goals. Establish a system to verify achievement of your goals. Develop decision-making strategies to navigate changes that impact your workload. Develop a process to manage a variety of priorities.