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Leaders, Manager & Supervisor Development

in BUSINESS SKILLS

Adapting and Driving Change

$75

with Joc Clark

Calendar May 11, 2021 at 9 am

As a result of this training you should be able to:

  • Accelerate the process of making change happen. 
  • Minimize the potential negative effects change can have on productivity, morale, and collaboration. 
  • Turn resistance into commitment and inspire team members to take ownership of change. 
  • Clearly communicate the business rationale and benefits of change for the team and the organization.

Will run

True Leadership

$75

with Joc Clark

Calendar May 18, 2021 at 9 am

Participants will learn the importance of authenticity and trust in a leader. Patrick Lencioni’s model of “The 5 Dysfunctions of a Team” will be featured. Ethical behavior affects what happens in the workplace. A 3-step checklist is introduced to help participants evaluate and recognize ethical behaviors. Learn skills to deal with the various challenges of leading people, including tough conversations, and progressive discipline to resolve performance problems quickly and permanently.

Will run

Working Productively with Challenging People

$75

with Catherine Goggia

Calendar May 18, 2021 at 1 pm

Minimize emotional exchanges while focusing on fact-based communication. Understand style, temperament and value differences. Identify opportunities to approach situations in new ways.

Working Productively with Challenging People

$75

with Catherine Goggia

Calendar May 20, 2021 at 9 am

Minimize emotional exchanges while focusing on fact-based communication. Understand style, temperament and value differences. Identify opportunities to approach situations in new ways.

Facilitating Difficult Conversations

$75

with Catherine Goggia

Calendar May 25, 2021 at 9 am

Learn techniques to defuse tension with customers. Learn productive listening skills and how to not get hooked. Learn the importance of goodwill gestures.





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