Gain clarity about the 5 main sources of conflict. Identify patterns that emerge in your role based on these root causes of conflict. Learn specific communication techniques for minimizing conflict in these areas.

Learn to identify workload priorities and goals. Establish a system to verify achievement of your goals. Develop decision-making strategies to navigate changes that impact your workload. Develop a process to manage a variety of priorities.

Understand, honor and effectively engage four different work styles and identify your work style. Develop a plan to better utilize natural assets and build on underdeveloped areas. Recognize and utilize helpful communication methods with each of the four work styles. Value the important contribution of each of the four styles to team success.

MEMBERSHIP DISCOUNTED PRICE $280

4-day certification class dates TBD and subject to change (1-4PM)

Are you a new manager? Have you been managing employees but feel like you still struggle to effectively address performance issues? Can you differentiate between what is a simple issue that you can address versus something that requires the help of HR or a legal professional? Do you wonder if there’s a more effective way to address employee misconduct? If your answer to any of the above questions is yes, this series is for you! We have developed classes that will help new and existing managers learn how to navigate common personnel issues to become a more effective manager in today’s complex business environment. 

Want to understand yourself and those around you better?  Learn to connect by understanding the different ways in which people meet their natural tendencies.  People can be drivers, influencers, sensitive, and detail oriented.  Where do you fit?  Where do your co-workers fit?  How do you engage with each person and how do they engage with you.  You will learn:

• A deep dive into each of the profile types and their main characteristics
• You will take an assessment yourself to understand your natural tendencies
• How to determine other individual profiles based on an in-dive into the DISC Assessment
• Learn how to manage better, connect better, and understand how to interact with others, even the most challenging individuals. 

Understand the strengths and limitations of each conflict resolutions strategy. Identify your natural conflict style and think about the natural styles of your coworkers. Utilize all strategies as needed for effective conflict resolution.

Learn the 10 essential elements for creating collaborative working environments. These collaborative leadership skills are proving to be pivotal strengths in creating participatory and high performing work teams.

Understand and utilize the conflict dialog guidelines. Face conflicts with a focus on mutual understanding through discussion and action plan development for long-term resolution. Consistently demonstrate behaviors that minimize conflict in the workplace.