Understand, honor and effectively engage four different work styles and identify your work style. Develop a plan to better utilize natural assets and build on underdeveloped areas. Recognize and utilize helpful communication methods with each of the four work styles. Value the important contribution of each of the four styles to team success.

Many organizations struggle with unnecessary conflict and confusion due to poor email practices. Supervisors and managers should attend this training together in an effort to revise the email culture on their work teams. You are sure to minimize conflict and gain email clarity when you apply the guidelines provided in this training.

Learn how to link organization values to service expectations. Create more business promoters through your customer service process. Define a process for understanding customer service team needs.

Improve Relationships and Increase Productivity. An introduction to the principles of Emotional Intelligence (EQ). EQ is the ability to identify and understand your emotions and those of others to guide your behavior and manage relationships. Topics covered include the five competencies of Emotional Intelligence.

Create an overview of your task load. Learn how to prioritize tasks into key categories.

Have greater self-knowledge, awareness and increased resiliency toward emotional triggers. Use the SCARF model to identify and regain a productive mind set. Increase mental productivity to perform tasks. Immediately apply tips to keep a productive mind frame.