Gain clarity about the 5 main sources of conflict. Identify patterns that emerge in your role based on these root causes of conflict. Learn specific communication techniques for minimizing conflict in these areas.

Understand, honor and effectively engage four different work styles and identify your work style. Develop a plan to better utilize natural assets and build on underdeveloped areas. Recognize and utilize helpful communication methods with each of the four work styles. Value the important contribution of each of the four styles to team success.

Want to understand yourself and those around you better?  Learn to connect by understanding the different ways in which people meet their natural tendencies.  People can be drivers, influencers, sensitive, and detail oriented.  Where do you fit?  Where do your co-workers fit?  How do you engage with each person and how do they engage with you.  You will learn:

• A deep dive into each of the profile types and their main characteristics
• You will take an assessment yourself to understand your natural tendencies
• How to determine other individual profiles based on an in-dive into the DISC Assessment
• Learn how to manage better, connect better, and understand how to interact with others, even the most challenging individuals. 

Understand the strengths and limitations of each conflict resolutions strategy. Identify your natural conflict style and think about the natural styles of your coworkers. Utilize all strategies as needed for effective conflict resolution.

Understand and utilize the conflict dialog guidelines. Face conflicts with a focus on mutual understanding through discussion and action plan development for long-term resolution. Consistently demonstrate behaviors that minimize conflict in the workplace. 

Improve Relationships and Increase Productivity. An introduction to the principles of Emotional Intelligence (EQ). EQ is the ability to identify and understand your emotions and those of others to guide your behavior and manage relationships. Topics covered include the five competencies of Emotional Intelligence.

This training is in Spanish

Course Description

We like to start our Supervisor Series with this training because it offers a proven technique to build trust, improve communication, and understanding among team members. There are many personality tests out there, but we like The PACE® Palette the most because is simple, powerful, and easy to remember.

The PACE® Palette is a personality temperament assessment tool designed to dramatically enhance communication in the workplace along with in your personal and everyday life by utilizing a fun, non-threatening, easily adaptable tool. As a result of this highly interactive, memorable & profoundly enlightening workshop, participants will be able to quickly identify their “dominant” and “secondary” colors, easily identify the dominant color of those around them (co-workers, clients, supervisors, even significant others in their lives) and most importantly as a result, they will immediately have the tools in place to effectively communicate with others that may have a different color temperament.

Learn techniques to defuse tension with customers. Learn productive listening skills and how to not get hooked. Learn the importance of goodwill gestures.