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Communication & Conflict Management

in BUSINESS SKILLS

Communication I Plan and Deliver

$75

with Catherine Goggia

Calendar Aug 19, 2021 at 9 am

Identify the intention of your message and the root of miscommunication. Demonstrate non-verbal signals to support your message. Learn to communicate beyone your comfort zone.

Communication II Listening, Questioning & Results

$75

with Catherine Goggia

Calendar Aug 26, 2021 at 9 am

Utilize active listening skills. Provide specific feedback. Ask open-ended questions. Limit use of close-ended questions.

Communication III Meeting Practical & Personal Needs

$75

with Catherine Goggia

Calendar Sep 2, 2021 at 9 am

Integrate Your Intentions with the Key Principles of Communication. Establish a communication routine for consistent quality. Utilize discussion organization tools for enhanced impact.

Coaching for Success IV: Master Proactive & Reactive Coaching

$75

with Catherine Goggia

Calendar Sep 9, 2021 at 9 am

Effective coaching is one of the most important drivers of team member performance. Whether leaders are guiding people toward success in new or challenging situations or helping people improve or enhance their work performance, their ability to coach and provide feedback makes the difference between mediocrity and high performance.

Conflict Resolution I Causes & Styles

$75

with Catherine Goggia

Calendar Sep 16, 2021 at 9 am

Gain clarity about the 5 main sources of conflict. Identify patterns that emerge in your role based on these root causes of conflict. Learn specific communication techniques for minimizing conflict in these areas.

Conflict Resolution II Situations & Decisions

$75

with Catherine Goggia

Calendar Sep 23, 2021 at 9 am

Understand the strengths and limitations of each conflict resolutions strategy. Identify your natural conflict style and think about the natural styles of your coworkers. Utilize all strategies as needed for effective conflict resolution.

Conflict Resolution III Dialogues & Behaviors

$75

with Catherine Goggia

Calendar Sep 30, 2021 at 9 am

Understand and utilize the conflict dialog guidelines. Face conflicts with a focus on mutual understanding through discussion and action plan development for long-term resolution. Consistently demonstrate behaviors that minimize conflict in the workplace. 





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