Gain clarity about the 5 main sources of conflict. Identify patterns that emerge in your role based on these root causes of conflict. Learn specific communication techniques for minimizing conflict in these areas.

Understand the strengths and limitations of each conflict resolutions strategy. Identify your natural conflict style and think about the natural styles of your coworkers. Utilize all strategies as needed for effective conflict resolution.

Understand and utilize the conflict dialog guidelines. Face conflicts with a focus on mutual understanding through discussion and action plan development for long-term resolution. Consistently demonstrate behaviors that minimize conflict in the workplace. 

Learn techniques to defuse tension with customers. Learn productive listening skills and how to not get hooked. Learn the importance of goodwill gestures.

“Only One Thing Stands Between You and Success. It Isn’t Experience. It Isn’t Talent.”

World-renowned leadership expert John C. Maxwell says if you want to succeed, you must learn how to connect with people. And while it may seem like some people are just born with it, the fact is anyone can learn how to make every communication an opportunity for a powerful connection. In Everyone Communicates, Few Connect, we will teach the Five Principles and Five Practices to develop the crucial skill of connecting, including:

• Finding Common Ground
• Keeping Your Communication Simple
• Capturing People’s Interest
• Inspiring People
• Staying Authentic in all Your Relationships

The ability to connect with others is a major determining factor in reaching your full potential. It’s no secret! Connecting is a skill you can learn and apply in your personal, professional, and family relationships- and you can start now by taking this course!

Conversational Capacity

Conversational Capacity is the ability of a person or team to engage in open, balanced, non-defensive dialogue about difficult subjects and in challenging circumstances. This cutting-edge program teaches the how-to’s of these conversations and provides not only a framework for addressing conflict but an approach for many kinds of sensitive conversations.

Learning Outcomes

• Increase your Awareness of the factors that limit your Conversational Capacity and that of your team.
• Cultivate a Conversational Capacity Mindset.
• Learn and practice the Conversational Capacity Skillset.
• Plan and commit to back home actions for using the Conversational Capacity approach