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Communication & Conflict Management


Conflict Resolution II Situations & Decisions


with Catherine Goggia

Calendar Mar 11, 2021 at 9 am

Identify internal situations that can lead to external conflicts. Manage external situations with a minimum of conflict. Reduce stress levels by utilizing a productive decision-making process.

Conflict Resolution III Dialogues & Behaviors


with Catherine Goggia

Calendar Mar 18, 2021 at 9 am

Understand and utilize the conflict dialog guidelines. Face conflicts with a focus on mutual understanding through discussion and action plan development for long-term resolution. Consistently demonstrate behaviors that minimize conflict in the workplace. 

Email Excellence


with Catherine Goggia

Calendar Mar 31, 2021 at 9 am

Many organizations struggle with unnecessary conflict and confusion due to poor email practices. Supervisors and managers should attend this training together in an effort to revise the email culture on their work teams. You are sure to minimize conflict and gain email clarity when you apply the guidelines provided in this training.

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