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Business Process Mapping
in CONTINUOUS IMPROVEMENT
Business Process Mapping - 2 Sessions
with Guy Martindale
2-day training August 2 & August 16, 8 am - 5 pm
Business Process Mapping is one of the most important tools in identifying process improvement and green opportunity. In this 2- day interactive workshop, participants will explore various process mapping tools and discuss the pros and cons of each. Participants gain hands-on experience with each mapping tool and will understand when to apply the tool. This hands-on workshop provides participants with the knowledge and experience necessary to start implementing mapping in an organization.
This training is designed to:
Enable participants to define, map and analyze work processes from the customers' perspective; identifying waste, inefficiency and impact on the customers.
Learning Outcomes
- Understand the importance of business processes.
- Understand the definition of a Process Map.
- Understand why a Process Map is necessary.
- Identify the steps and practices for breaking down a process.
- Be familiar with different types of process maps.
- Create a System and Relationship Process Map.
- Perform a gap analysis to identify areas for improvement.
- Create a Current and Future State Process Map.